UPCOMING EVENTS

Botswana Ombudsman study tour at Office of the Ombudsman(Malawi) from 27th October - 03rd November 2018 >> Training on Client Care and Public ettiquette at Plantinum Suite Hotel, Lilongwe from 30th October - 01 November 2018

The Office of the Ombudsman Malawi

The Office of the Ombudsman is a Public body established under the Malawi Constitution section 123 to investigate any and all cases where it is alleged that a person has suffered injustices and it does not appear that there is any remedy reasonably available by way of appeal from court or where there is no other practicable remedy.

Complaints and Investigations

Lodge Complaints

The complaint must be about any act or omission which may be deemed unjust, unfair, unreasonable or unacceptable in an open and democratic society. The complaint must be lodged to the Ombudsman after exhausting all internal complaints procedures within an organization complained against or/and its supervisory authorities or where the internal procedures could be deemed ineffective. If any of the two grounds of lodging the complaint exist, [proceed to lodge complaint]"

Investigations Reports

Report No Sys/Inv/1/2018 an investigation into allegations of maladministration in the compensation process of injured workers by the Workers Compensation Commission [download to read full report]

Latest News

CHADZA OMBUDSMAN CLINIC A SUCCESS

In due recognition of the fact that complaints handling on its own cannot adequately pr.........Read More

Published by: henri Kachisi
published on: 2018-11-09 - 10:42:00

OFFICE OF THE OMBUDSMAN TRAINING ON CLIENT CARE AND PUBLIC ETIQUETTE

In an effort to enhance client centric culture and professional conduct in service deli.........Read More

Published by: henri Kachisi
published on: 2018-10-30 - 12:22:00

BOTSWANA OMBUDSMAN TEAM IN MALAWI FOR A BENCHING MARKING VISIT

The deputy Ombudsman for Botswana Hon. William Moncho and a team of four (4) are in Mal.........Read More

Published by: henri Kachisi
published on: 2018-10-30 - 11:20:00

VICTIM OF ADMINISTRATIVE MALPRACTICE, REINSTATED AFTER 5 YEARS

Christian Kambula is a 32 year old mother of one, she appears to be calm, kind and at t.........Read More

Published by: henri Kachisi
published on: 2018-10-26 - 16:01:00