The Office of the Ombudsman is a Public body established under the Malawi Constitution section 123 to investigate any and all cases where it is alleged that a person has suffered injustices and it does not appear that there is any remedy reasonably available by way of appeal from court or where there is no other practicable remedy.
The complaint must be about any act or omission which may be deemed unjust, unfair, unreasonable or unacceptable in an open and democratic society. The complaint must be lodged to the Ombudsman after exhausting all internal complaints procedures within an organization complained against or/and its supervisory authorities or where the internal procedures could be deemed ineffective. If any of the two grounds of lodging the complaint exist, [proceed to lodge complaint]"
Report No Sys/Inv/1/2018 an investigation into allegations of maladministration in the compensation process of injured workers by the Workers Compensation Commission [download to read full report]
In a drive to improve public health service delivery through the Hospital Ombudsman Pla.........Read MorePublished by: henri Kachisi
In pursuance of its investigative powers conferred by section 123 the Office of the Omb.........Read MorePublished by: henri Kachisi
In due recognition of the fact that complaints handling on its own cannot adequately pr.........Read MorePublished by: henri Kachisi
OFFICE OF THE OMBUDSMAN TRAINING ON CLIENT CARE AND PUBLIC ETIQUETTE
In an effort to enhance client centric culture and professional conduct in service deli.........Read MorePublished by: henri Kachisi