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Do you have a complaint on the delivery of public services or the manner in which they are delivered to you? The Ombudsman may be able to help you.

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LATEST NEWS

Hon Ombudsman Martha C. Mwangonde

PUBLIC RELEASE OF 2016 ANNUAL REPORT

(26/8/2017)

Ombudsman Martha Chizuma-Mwangonde submitted 2016 Annual Report to the Speaker of the National Assembly as required by the Constitution. The report contains complaints handled from 1st January, 2016 to 31st December, 2016 including pattern of complaints, number of complaints resolved and determinations complied as per the constitutional requirement. It also contains other activities implemented during the year. Click here to download a copy of the report.


JUDICIARY APOLOGISES TO A CITIZEN

(26/8/2017)

High Court of Malawi apologized to Mr. Samson Makombe in a letter dated 13th April, 2017 over prolonged delays in administering justice after the Ombudsman intervened.

Mr. Samson Makombe lodged a complaint to the Ombudsman on failure, by judicial support officials, to render assistance due to his rejection to bribe them. The Ombudsman investigated the matter and following the investigation judiciary traced the officials who sought bribe from the complainant.

The Judiciary initiated disciplinary proceeding against the identified officials and apologized to the complainant.


MALAWI REVENUE AUTHORITY COMPENSATES ITS FORMER EMPLOYEE IN COMPLIANCE WITH THE OMBUDSMAN'S DIRECTION

(26/8/2017)

Malawi Revenue Authority (MRA) paid its former employee amounting to Mk13, 935, 888.90 being payment for unfair dismissal.

Late Mr. Davie Mwawa complained to the Ombudsman over the unfair dismissals. In his complaint to the Ombudsman he stated that MRA dismissed without properly considering his performance and length of service. He alleged that MRA dismissed him at the time he was meeting tax collection targets set by the organization.... read more

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