Anyone can lodge a complaint with the Office of the Ombudsman, who will then investigate it, and recommend a remedial action. Think of the Ombudsman as a impartial who can look at all sides of a problem. If the Ombudsman finds that the complaint is justified, he/she will do whatever possible to find a solution to the problem, which includes recommending changes to the system. The Ombudsman can also report the matter to Parliament, which will debate the matter and ensure that recommendations are followed.
Investigations are mostly done informally, but the Ombudsman can serve summons on people to give evidence under oath or affirmation when this becomes necessary.
Any person or a group of people may complain to the Ombudsman against any public office, if they feel aggrieved by any action taken or not taken by such authority or a member thereof.
One does not need to be a national of Malawi to lodge a complaint with the Ombudsman.
Cases of :
Before you complain to the Ombudsman, where practible exhaust all internal remedies available, for example by:
The Ombudsman and staff will keep the name of the complainant confidential.
Ombudsman′s services are free.