OFFICE OF THE OMBUDSMAN TRAINING ON CLIENT CARE AND PUBLIC ETIQUETTE
In an effort to enhance client centric culture and professional conduct in service delivery, the Office of the Ombudsman will this week undergo a three (3) day training on client care and public etiquette. A consultant from the Malawi Institute of management (MIM) was identified to facilitate this training which covers all officers from the regions as well as the headquarters.
The training was opened by the Executive Secretary, Mr. Ellos Lodzeni, and is being attended by staff members across all grades. In his remarks, Lodzeni lamented that "Office of the Ombudsman has clients which it must serve in the most expeditious, responsive and courteous manner, this is more of the reason to the office is having this client care training".Published by: henri Kachisi