OFFICE OF THE OMBUDSMAN

MAIN NAVIGATION SERVICE CHARTER
 

Vision- A Malawi Free of Maladministration

Mission-To safeguard administrative justice and promote efficient and effective public service delivery and good governance

 SERVICE RENDERED

REQUIREMENTS

CHARGES

TIME TO ACCESS THE SERVICE

 Front Office Desk Services

  • Visit
  • Letter
  • on line inquiry

Free

  • 5 minutes.
  • 24 hours after receiving the letter / inquiry

 Receipt of Complaint(advice and screening)

  • A concise summary of a Complaint
  • Particulars and contacts details of Complainants
  • Internal complaints redress mechanisms exhausted
  • Name of institution or person who occasioned the injustice
  • where the injustice happened and when
  • Related documents of the complaint
  • remedies sought

Free

  • 1-20 days

Resolution of complaints

  1. Seek comments from respondents
  2. On spot Investigations
  3. Mediation
  4. Public inquiry
  5. Determination
  6. Issue closure notification
  • Presence of both parties with relevant documents and all witnesses

Free

3 to 6 Months depending on complexity of the case.

 Feedback on complaint status from time to time

  • File number of the complaint
  • Correspondence on files

Free

15 minutes-21 days

 Enforce resolution and determination

  • Copy of determination
  • Documentary evidence of case settlement

Free

3 to 6 Months depending on complexity of the case

The Office of the Ombudsman is committed to courtesy and excellence in the discharge of its mandate. if you are dissatisfied with Ombudsman's decision, seek a review within 3 months after the determination. If you are dissatisfied with the level of an officer's service, contact his/her supervisor or the Ombudsman.

The Ombudsman, St Martin's House, Private Bag 348, Capital City, Lilongwe 3. Tel 01774899 Email:ombudsman@ombudsmanmalawi.org

If you are dissatisfied with level of the Ombudsman's service, contact the Speaker of National Assembly. The Speaker of National Assembly, Parliament Building, Private Bag B362 Lilongwe 3 Tel 01773566

These services can be physically accessed at the head office and the followinnng regional offices:

Northern Region Office Mzuzu, Grace Building (Opposite Reserve Bank), Private Bag 12, Mzuzu Tel 01334726

Central Region Office Lilongwe, St St Martin's House, Private Bag B402, Capital City, Lilongwe 3. Tel 01751846

Southern Region Office Blantyre, Kanabar House, Private Bag 171, Blantyre. Tel 01833317

Eastern Region Office Balaka, Opposite the Mosque, Private Bag 150 Balaka Tel 0111624912

 

© 2016 OFFICE OF THE OMBUDSMAN MALAWI